Warranty & returns policy

Compliance with Australian Consumer Law (ACL)

Returns: Australian Consumer Law rights

All customers are entitled to a repair, replacement, or refund under the ACL consumer guarantees. These rights are automatic and cannot be excluded by a supplier.

Replacement or refund protocols

Under the ACL, you may request a replacement or refund for major failures. However, standard consumer guarantees do not apply to "change of mind" or incorrect part selection (unless covered by our separate 30-Day Guarantee).

Returning technical components

• Postage Costs: Customers are responsible for the initial cost of returning items. If the component is verified as faulty, Spare Part Mart will reimburse reasonable transportation costs. Retain all receipts.
• Large Items: If a part is too heavy or difficult to return (e.g., heavy machinery assemblies), Spare Part Mart will coordinate collection or cover shipping costs.
• Packaging: Original packaging is not a legal requirement for returns under the ACL.
• False Claims: If a component is inspected and found to be non-defective, the customer may be liable for inspection and freight costs.

Warranty & consumer guarantees

Automatic consumer guarantees apply regardless of any manufacturer's warranty. These guarantees exist for a "reasonable time" based on the price and quality of the spare part.

• Voluntary Warranties: Any warranty against defects offered by Spare Part Mart is a voluntary promise that becomes an enforceable right under the ACL.
• Retailer Responsibility: As your retailer, we will not redirect you to a manufacturer for ACL claims. We manage the verification and resolution process directly with our manufacturing partners.